“Having been a customer of Erie Insurance for years, I already knew that they provided excellent service and the best rates. But, what distinguishes one agency from another in the insurance field, even between agencies for the same carrier ?
That’s easy: your agency has always treated me as if I were their largest and most important customer. Problems are solved, issues resolved, messages returned, and every interaction handled correctly, the first time, as if Dan and his staff worked solely for me. Whenever there was a need, the Williams Agency responds, “Don’t worry, we’ll take care of it” And they do !
My favorite example is the time I hit a deer with a car that I had purchased just a few hours ago- I hadn’t even had a chance to call Erie and tell them about the new car! When I called Patty, I felt like such an idiot, but she put me at ease and made me realize that they would make it right for me. They are just the best there is.
When we got married, my wife also had Erie Insurance, but with a different agent. There was no question that the Williams Agency was going to be our agent. She had already seen the type of service I had received and was happy for us both to be customers.
It’s not about how much money I save, it’s about getting what you pay for, and the value they bring. I’ve checked the rates, you can’t do better. I’ve experienced the service with Patty and Dan. Again, you can’t do better. Easy math.”